I have been working in hotel industry for 2 and half years. As I would like a career in this industry I have noticed some interesting methods, that are used by management, to communicate between departments.
One is about using "pigeon holes" which are situated in the managers office. Messages and other information in paper format are left in each department's section. Sometimes the "holes" are full of papers especially when the head of the department is on holiday or during the busy period. That may cause information being lost as they might drop on the floor and no one knows whose piece of paper is which. Also printing a lot of letters is sometimes wasting of our source -wood.(But that is an environmental issue)
Therefore I find the idea of using electronic post very essential, useful and even clever. First I thought about e-mailing information from one department to another as useless. But then I realise that this form of exchanging information helps not loose any information and saves time by walking from upstairs to downstairs or opposite and it also saves paper. Even a short information is exchange by e-mail. Before I thought why managers do not say information in personal communication. But then I understood that work in hotel is very fast and busy. E-mail communication helps to make easier work and saves time.
Some people might argue that it may cause a lack of real communication with human beings. But I would say that in this particular type of work it is different. If the hotel managers on each department have to deal with hundreds of people every day so we can not talk about lack of communication in real situation.
In my opinion it is very clever way of communication in a busy type of business.
No comments:
Post a Comment